Diwakar finance (diwakar tracom private limited)

Corporate - Governance

Grievance Redressal Mechanism
Grievance Redressal Mechanism

At Diwakar Tracom Private Limited, we believe that corporate governance forms the backbone of sustainable business growth. As a finance company, our commitment to sound corporate practices not only enhances trust among our stakeholders but also ensures compliance with regulatory standards. Robust governance mechanisms allow us to effectively respond to market challenges, building confidence among clients, and regulators alike.

Through seamless delegation of authority and strategic oversight, we aim to foster a culture of transparency, efficiency, and accountability. Our practices are rooted in years of professional experience, adherence to best practices, and a meticulously developed operational framework. This approach enables us to achieve business objectives, strengthen market competitiveness, and enhance our reputation as a reliable financial services provider.

Our Code of Conduct

The Code of Conduct (the "Code") at Diwakar Tracom Private Limited outlines the ethical and professional standards expected from all directors and team members. It serves as a guiding framework for maintaining integrity in our operations:

  • Customer-Centric Responsibility: Prioritize the interests of our customers in all business decisions.
  • Transparency and Honesty: Exercise authority in the best interest of the company and its stakeholders, maintaining good faith at all times.
  • Avoiding Conflicts of Interest: Separate personal interests from professional responsibilities to prevent any adverse impact on the organization.
  • Diligence and Accountability: Perform duties with due care, ensuring ethical management of company affairs and assets.
  • Professional Conduct: Maintain courtesy, respect, and professionalism in all interactions and business dealings.
  • Strategic Oversight: Review and approve significant financial plans and company objectives to ensure sustained growth.

Fair Practice Code

In compliance with the guidelines issued by the Reserve Bank of India (RBI), Diwakar Tracom Private Limited adheres to the Fair Practices Code. This code ensures transparent and ethical business practices, while safeguarding customer interests through a robust grievance redressal mechanism.

The adoption of these practices reflects our commitment to:

  • Maintaining fairness and transparency in transactions.
  • Establishing a customer-centric approach to address grievances effectively.
  • Aligning with regulatory updates as per RBI guidelines.

If you have any concerns or issues, please feel free to reach out to us. We are committed to addressing your grievances promptly and effectively.

First Level

Name: Mr. Narendra Choudhary

Designation: Grievance Redressal Officer

Address: 705, 7th Floor, Element Mall, DCM, Ajmer Road, Jaipur 302021

Email: info@diwakarfinance.com

Contact: +91 7412088364

Second Level

Name: Mr. Subbiah Sethuraman

Designation: Sr. Grievance Redressal Officer

Address: 705, 7th Floor, Element Mall, DCM, Ajmer Road, Jaipur 302021

Email: ss@diwakarfinance.com

Contact: +91 9836955055

Third Level

Name: Mr. Narendra Joshi

Designation: Compliance Officer

Address: 705, 7th Floor, Element Mall, DCM, Ajmer Road, Jaipur 302021

Email: accounts@diwakarfinance.com

Contact: +91 7412088365

Fourth Level

Designation: General Manager

Organization: Reserve Bank of India

Address: 3rd Floor, Rambagh Circle, Tonk Road, Jaipur – 302004, Rajasthan