At Diwakar Tracom Private Limited, we are committed to providing the best services to our customers. However, due to the nature of our offerings, we have established the following Refund and Cancellation policy to ensure transparency and fairness:

Cancellation Policy

Once a payment has been made for loan installments or recurring payments, it is non-refundable. Our system reflects the dues and payments accurately, and customers are responsible for ensuring the details are correct before initiating a transaction.

Refund Policy

If a payment has been made due to a technical error or incorrect dues displayed, we will investigate the issue thoroughly. The final decision regarding a refund will be taken by the IT & Operations Head after completing a full investigation.

• Refund requests should be submitted within 7 days of payment.
• Refunds will be processed only after verifying the issue with the payment system.
• Refunds will be credited to the same account from which the payment was made.
• If the payment was made through an external payment platform (e.g., Paytm, PhonePe), the user must resolve any issues directly with the payment service provider.

Customer Responsibility

It is the customer’s responsibility to verify the payment details, including the loan number and other relevant information, before confirming any transaction. Diwakar Tracom Private Limited will not be liable for any errors or disputes arising from incorrect payment details entered by the customer.

Technical Errors and Refunds

In the event of a technical error leading to an incorrect payment or transaction, we will make every effort to resolve the issue. However, the final decision regarding the validity of the error and the refund will be made by the IT & Operations Head.

Contact Us

If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at: