This website (the “Website”) is owned and operated by Diwakar Tracom Private Limited ("Diwakar"). We are committed to serving you better as our valued customer/user of this Website, while respecting your right to privacy. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide via this Website. Please read this Privacy Policy carefully before using or submitting information to this Website. By using this Website, you consent to the terms outlined in this Privacy Policy.

Agreement to Privacy Policy

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. From time to time, we may reveal general statistical information about our Website and its visitors, such as the number of visitors. Your trust and confidence are our highest priorities.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not described in this Privacy Policy. For instance, we may be forced to disclose personal information to government authorities, third parties may unlawfully intercept communications, or misuse your information. While we use industry-standard practices to protect your privacy, we cannot guarantee absolute privacy and confidentiality. Nonetheless, we will not disclose your personally identifiable information to third parties unless:

• We have your explicit consent to provide products or services you’ve requested.
• Required by law, such as compliance with subpoenas, court orders, or requests from legal authorities, regulators, or law enforcement agencies.

Information We Collect

1. Anonymous Traffic Information:

We collect anonymous traffic data when you visit our Website, which helps us analyze trends and improve user experience.

2. Personally Identifiable Information:

We collect personally identifiable information about you only through voluntary registration processes or any combination thereof.

Upon request, we will remove/block your personally identifiable information from our database, thereby canceling your registration. However, such information may remain stored in archives on our servers, even after account termination.

Use of Collected Information

We may collect your personal information for the following purposes:

• To understand your needs and provide you with better services.
• To communicate with you regarding products, services, or inquiries.

We will not provide your personal information to other companies or individuals without your permission, except for contractors providing services related to our operations or this Website.

Protecting Your Privacy

We take appropriate measures to ensure the security of your personal information in relation to your use of our Website. However, due to the limitations of the digital environment, we cannot guarantee absolute security.

Links to Other Websites

Our Website may contain links to other websites of interest. Once you leave our Website via these links, we do not control the privacy practices of other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such websites. We encourage you to review the privacy policies of those websites.

Use of Cookies

A cookie is a small file placed on your computer’s hard drive to enhance your browsing experience. We use cookies to:

• Recognize returning visitors.
• Understand which areas of the Website are of interest to users.

Cookies do not track individual user information. You may choose to accept or decline cookies by modifying your browser settings. Declining cookies may limit the functionality of the Website.

Updates to this Privacy Policy

Due to rapidly evolving internet technologies, we may update this Privacy Policy from time to time. All updates will be posted on this Website.

BBPS Payment Terms and Conditions

The Bharat Bill Payment System (BBPS) is an integrated bill payment system that provides services for payments of utility bills, fees, taxes, etc. By using our BBPS payment gateway, you agree to the following terms and conditions:

• Payment Process: Payments through the BBPS platform will be processed in real-time but it can take upto 3 days to reflect in customer statement. It is essential that the correct details, such as biller details and payment amount, are provided during the transaction process.
• Transaction Security: Diwakar Tracom Private Limited uses secure encryption methods to ensure the safety of your transaction data. However, we do not guarantee absolute security of data transmissions.
• Refund Policy: Any payment made through BBPS that is unsuccessful due to system error will be refunded. Please contact our customer support team within 7 days to initiate a refund process.
• Bill Payment Confirmation: Upon successful payment, a confirmation will be sent to your registered email or mobile number. Please retain the confirmation details for future reference.
• Eligibility: You must be a registered user and have a valid payment method to use the BBPS platform for making payments.
• Limitations: Certain bills may have payment limitations, including transaction limits and the maximum amount per transaction. Please review the terms before initiating a payment.
• Customer Error Disclaimer: In the event of a customer entering incorrect details (such as the wrong loan number or making the payment without confirming the name), Diwakar Tracom Private Limited will not be held responsible for any errors or disputes arising from the payment. Since the payment was initiated by the customer, it is the customer’s responsibility to verify the payment details before confirming the transaction. Any such errors or disputes must be resolved by the customer directly with the payment platform (e.g., Paytm, PhonePe) or through the relevant payment service provider.

Contact Us

For any information or queries regarding this Privacy Policy or BBPS payment terms, please email us at info@diwakarfinance.com or contact us at: